R+Guardians Terms of Service

Welcome to R+Guardians, a distinguished service from R+Dogs. We truly appreciate your trust in our expertise. By subscribing to our service, you agree to comply with and be bound by the following terms and conditions.

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Membership & Services

  • Subscription Basis: R+Guardians operates on a monthly subscription model. Your subscription will be renewed automatically unless you decide to cancel it.
  • Service Scope: Your subscription grants you access to R+Guardians’ consultation, tools, materials, and other resources as described on our website.
  • Consultation Fee: There is an initial consultation fee to access the service, unless specific offers/promotions waive this fee.
  • Trial Period: New members are entitled to a month-long free trial. If you decide to cancel your subscription during the trial period, your access to R+Guardians stops immediately, and you forfeit the remainder of your trial.

Cancellation Policy

  • Subscriptions will continue until the end of the current monthly billing cycle from the date of cancellation. The service will terminate at the end of that cycle.
  • All subscription cancellations must be carried out via your client dashboard where you can easily cancel via the cancellation link.
    If you have any trouble with the cancellation process please contact us via email or inform your R+Guardians consultant via the Text Service stating clearly that you are having issues and need help cancelling your subscription.
  • In cases where a subscription is cancelled within the trial period or in concurrent subscription billing periods and a refund is issued, services cease immediately from the date and time of cancellation. Including unused assessments and all other R+Dogs services or resources.


Refund Policy

a. Cancellation by Users: If you decide to cancel your subscription or any service with R+Guardians, please note that we do not offer partial refunds for any unused portion of your subscription.

b. Service Interruptions: In the event that R+Dogs is unable to provide the subscribed service for a period exceeding seven (7) working business days, you will be eligible for a partial refund corresponding to the duration of the service interruption. The exact amount of the refund will be determined based on the cost of your subscription and the duration of the interruption.

c. Process for Claiming Refunds: If you believe you are entitled to a refund based on the aforementioned conditions, please reach out to our customer service team with all relevant details. Once verified, the partial refund will be processed to your original payment method within a specified time frame.

d. Refund Time Frame: Once approved, refunds will be processed within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

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Language of Consultation

  • All meetings, appointments, and consultations are currently conducted in the English language. While we are actively looking to bring multi-lingual experts on board in the future, we cannot guarantee services in languages other than English at this time.

Intellectual Property

  • All content, tools, materials, videos, graphics, and other resources provided by R+Dogs remain its sole property. Reproduction, redistribution, or any unauthorized use of these materials without express consent is strictly prohibited.

Data & Privacy

  • We value your privacy and have put measures in place to protect your data. Please refer to our Privacy Policy on www.rplusdogs.com for a comprehensive understanding of how we handle your data.

Changes to Terms

  • R+Dogs reserves the right to modify these terms and conditions at any given time. We will strive to notify our members of significant changes, but it's also the responsibility of the member to review these terms periodically.

Limitation of Liability

  • Our advice and consultations are based on scientific knowledge, research, and our professional experience. However, every dog and situation is unique. We cannot guarantee specific results. It's essential for the Dog guardian (you the subscriber) to exercise judgment in applying our advice.

Contact

  • If you have any questions about these terms or need clarification on any aspect of our service, please reach out to us through the contact options provided on www.rplusdogs.com.
By subscribing to our service, you acknowledge that you have read, understood, and agree to be bound by these terms.